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Jump License & Services Agreement

This License and Services Agreement (“Agreement”) sets forth the terms and conditions that apply to access and use of the Services (as defined below) of Accio, Inc. DBA Jump (“Jump””) by the customer set forth on an Order Form submitted to Jump (“Customer”). This Agreement incorporates (i) any order form submitted by Customer and accepted by Jump (“Order Form”), any statement of work submitted to and accepted by Jump (“SOW”), and (iii) Jump’s Privacy Policy found at https://jumpapp.com/privacy-policy. Jump and Customer may be referred to herein individually as a “Party” or collectively as the “Parties.”

This Agreement becomes binding and effective on Customer upon the earliest of: (1) when you access or use the Services, (2) when you click an “I Accept,” “Sign up” or similar button or check box referencing this Agreement, or (3) when you submit an Order Form (“Effective Date”).

BEFORE ACCEPTING THIS AGREEMENT, CUSTOMER IS ADVISED TO CAREFULLY READ THE TERMS OF THIS AGREEMENT AND ANY APPLICABLE DOCUMENTATION. BY CLICKING TO ACCEPT THIS AGREEMENT, CUSTOMER (1) AGREES TO BE BOUND BY AND BECOMES A PARTY TO THIS AGREEMENT AND (2) CONFIRMS THAT THE INDIVIDUAL ENTERING THIS AGREEMENT HAS AUTHORITY TO SO BIND CUSTOMER WITHOUT FURTHER ACTION BY CUSTOMER. IF CUSTOMER DOES NOT AGREE TO THE TERMS OF THIS AGREEMENT, CUSTOMER SHOULD NOT CLICK THE “AGREE” BUTTON AND THE SERVICES WILL NOT BE USABLE.

WHEREAS, Customer desires to utilize Jump’s Services as described herein and Jump desires to provide Customer access to such Services, subject to the terms and conditions set forth in the Agreement;

NOW, THEREFORE, in consideration of the mutual covenants, terms and conditions set forth herein and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

  1. Definitions.
    1. “Access Credentials” means the username, identification number, password, license or security key, security token, PIN, Single Sign On credentials, social media credentials, or other security code, method, technology, or device used, alone or in combination, to verify an individual’s identity and authorization to access and use the Services.
    2. “Anonymized Data” means a compilation of data or information derived from Customer Data that has been processed by Jump in an aggregated, de‑identified, and anonymized manner such that it no longer relates to an identified or identifiable individual.
    3. “Authorized Users” means Customer’s employees, consultants, contractors, and agents (a) who are authorized by Customer to access and use the Services in accordance with the Agreement, (b) for whom access to the Services has been purchased hereunder, and (c) who have accepted and are bound by the EULA.
    4. “Customer Data” means information, data, and other content, in any form or medium, that is collected, uploaded, or otherwise processed, directly or indirectly by Customer through the Services. Customer Data may, in some situations, include Authorized Users’ and Clients’ Personal Information or Sensitive Personal Information. Customer Data does not include Anonymized Data or Usage Data but does include Output Data derived from Customer Data.
    5. “Data Protection Laws” mean collectively any applicable data protection, privacy, or similar laws applicable to the processing of Personal Information in the jurisdiction where Services are performed or used or applicable to the Personal Information processed as part of the Services, if any.
    6. “Clients” means individuals or entities that have engaged Customer for use of Customer’s services and with which Customer uses the Services.
    7. “EULA” means Jump’s end user license agreement to which each Authorized User must agree before accessing the Services.
    8. “Intellectual Property Rights” means all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, data or database protection, or other intellectual property rights Laws and all similar or equivalent rights or forms of protection, in any part of the world.
    9. “Law” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree, or other requirement of any federal, state, local, or foreign government or political subdivision thereof, or any arbitrator, court, or tribunal of competent jurisdiction. “Law” includes all Data Protection Laws.
    10. “Output Data” means any content, data, insights, summaries, text, audio, code, or other information that Jump’s AI autonomously generates in response to, or that is otherwise derived from, Customer Data (including prompts, queries, files, or other inputs supplied by Customer or its Authorized Users). Output Data forms part of Customer Data for all purposes under this Agreement until it is irreversibly de‑identified or aggregated, at which point it may be treated as Anonymized Data under Section 6.2.
    11. “Personal Information” means any information relating to an identified or identifiable individual and is protected similarly as personal data or personally identifiable information under Data Protection Laws. Personal Information may include Sensitive Personal Information.
    12. “Sensitive Personal Information” means a class of Personal Information including (a) social security number, passport number, driver’s license number, or similar identifier, (b) credit or debit card number (other than truncated digits), financial information, banking account numbers or passwords, (c) employment, financial, genetic, biometric or health information, (d) racial, ethnic, political or religious affiliation, trade union membership, or information about sexual life or sexual orientation, (e) account passwords, (f) criminal history, or (g) any other information or combinations of information that falls within the definition of “special categories of data” under any other Data Protection Law.
    13. “Services” means Jump’s services identified on the Order Form and each SOW (as applicable) that enables Customer’s and Authorized Users’ access to such services.
    14. “Usage Data” means any data or other information processed by or on behalf of Jump relating to the provision, access, use, operation, or performance of the Services by or on behalf of Customer and its Authorized Users, including any data or other information derived therefrom.
  2. Services
    1. License and Use of Services. Subject to and conditioned on Customer’s compliance with the terms of the Agreement and the Authorized Users’ compliance with the EULA, Jump grants to Customer a non-exclusive, limited, revocable, non-transferable, and non-sublicensable right to access and use the Services during the Term, solely for use by Customer and its Authorized Users, where applicable, in accordance with the Agreement. Such use is limited to Customer’s internal use. Customer and Authorized Users will create or use Access Credentials to access the Services. Access Credentials are personal to Customer and each Authorized User and may not be shared with or used by any other party. Customer has and will retain sole responsibility for all access to and use of the Services by any Customer personnel and Authorized User, and will securely administer all Access Credentials to protect against any unauthorized access to or use of the Services. Customer shall not permit Authorized Users in excess of the number allotted on the Order Form unless approved in writing by Jump.
    2. Use Restrictions. Customer shall not (and shall not allow any Authorized User or third party to): (a) copy, modify, adapt, translate or otherwise create derivative works or improvements of the Services, (b) reverse engineer, decompile, disassemble, decode, adapt or otherwise attempt to discover the source code of the Services, in whole or in part, (c) rent, lease, lend, sell, sublicense, assign, distribute, publish or otherwise transfer or make available rights in or to the Services, (d) remove, delete, alter, or obscure any specifications, documentation, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from any Services, including any copy thereof, (e) use, post, transmit or introduce any device, software or routine which interferes or attempts to interfere with the operation of the Services, or (f) access or use the Services in any manner or for any purpose: (i) that infringes, misappropriates, or otherwise violates any Intellectual Property Right or other right of any third party (including by any unauthorized access to, misappropriation, use, alteration, destruction, or disclosure of the data of any other Jump customer); (ii) to gather competitive information or compete directly or indirectly with Jump; or (iii) that violates any applicable Law. Customer shall comply with all applicable Laws and regulations in Customer’s use of and access to the Services.
    3. Trials or Beta Testing.
      1. From time to time, Jump may offer access to beta features or versions of the Services, or trials of paid subscriptions for a specified period without payment or at a reduced rate (each, a “Trial”). Jump will label such beta features in the Services or on the applicable order form. Jump reserves the right, in its absolute discretion, to determine your eligibility for a Trial, and, subject to applicable laws, to withdraw or to modify a Trial at any time without prior notice and with no liability, to the greatest extent permitted under the law.
      2. IF THE TRIAL CONSISTS OF ACCESS TO A BETA FEATURE OR VERSION, CUSTOMER ACKNOWLEDGES THAT THE BETA FEATURE OR VERSION HAS NOT BEEN FULLY DEVELOPED AND MAY BE SUBJECT TO DEFECTS THAT WOULD BE UNACCEPTABLE IN A FULLY DEVELOPED VERSION. CUSTOMER ACKNOWLEDGES THAT THE LICENSE GRANTED UNDER A BETA TRIAL IS WITHOUT WARRANTY OF ANY NATURE, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY, AS WELL AS NON-INFRINGEMENT, AND ANY OTHER WARRANTY. BETA USERS HAVE NO CLAIM WHATSOEVER AGAINST JUMP FOR ANY REASON WHATSOEVER WITH RESPECT TO THEIR USE OF THE SERVICES IN CONNECTION WITH A BETA TRIAL.
    5. Client Consent. Customer represents, warrants, and covenants that it has or will obtain all necessary consents from its Clients for Jump to process all Client Personal Information (including Sensitive Personal Information). Customer’s obligations under this section include obtaining consent for online and in-person meetings and interactions with its Clients including compliance with any applicable laws.
    6. AI Models. Jump utilizes artificial intelligence technology (“AI”) as part of its provision of the Services, including through third-party service providers. For clarity, Jump does not use any Personal Information or Customer Data to train its artificial intelligence models. Jump processes Customer Data, including Personal Information and Sensitive Personal Information, in accordance with the Privacy Policy. Further, Jump will ensure that all third-party service providers will maintain the confidentiality, privacy, and security of all Customer Data, including not processing Customer Data to train artificial intelligence models.
    7. Changes. Jump reserves the right, in its sole discretion, to make any changes to the Services that it deems necessary or useful to: (a) maintain or enhance: (i) the quality or delivery of the Services to its customers; (ii) the competitive strength of or market for the Services; or (iii) the Services’ cost efficiency or performance; or (b) to comply with applicable Law.
    8. Suspension or Termination of Services. Jump may, directly or indirectly, suspend, terminate, or otherwise deny Customer’s, Authorized Users’, or any other person’s access to or use of all or any part of the Services, without incurring any resulting obligation or liability, if Jump believes that there has been a material breach of Customer’s obligations under the Agreement, a security breach, a violation of Law, an Authorized User’s breach of the EULA, or an Authorized User’s request to opt-out of the Services or exercise of any right under Data Protection Laws. This Section does not limit any of Jump’s other rights or remedies, whether at Law, in equity, or under the Agreement
    9. Professional Services. Jump will provide any professional services, including without limitation, customization, implementation, or other services (“Professional Services”) that are described in an applicable SOW that may be executed between the Parties from time to time. Jump will diligently perform the Professional Services in accordance with the applicable SOW, including any specifications in the SOW. Jump will use commercially reasonable efforts to complete the Professional Services.
      1. Non-Exclusivity of Professional Services. Customer acknowledges that Jump may provide services similar to the Professional Services on behalf of other Jump customers. Jump may work for other customers without restriction. Nothing in the Agreement may be construed to limit Jumps’ business, including the provision of the Services to other Jump customers.
      2. Ownership. Notwithstanding anything to the contrary in the Agreement or any SOW, Jump retains ownership of all of Jump’s Intellectual Property Rights directly or indirectly related to the Services, including all Professional Services performed under any SOW, whether now existing or whether conceived, developed, or reduced to practice, solely or jointly with Customer, in connection with the Professional Services or otherwise related to Jump’s Services under this Agreement.
  3. Fees and Payment. Customer shall pay Jump the fees set forth in the Order Form or any applicable SOW, including any costs of the Services that Jump passes through to Customer. Unless otherwise set forth in the Order Form or applicable SOW, invoices are due and payable in United States dollars within thirty (30) days after the invoice date, without deduction or setoff. Customer shall pay or reimburse Jump for all applicable federal, state, local, sales, use, value added, excise, or other taxes, fees, or duties arising out of or related to the Agreement or the transactions contemplated hereby, other than net income taxes imposed on Jump. Any amount not paid when due is subject to finance charges equal to 1.5% of the unpaid balance per month or the highest rate permitted by applicable usury law, whichever is more, determined and compounded daily from the date due until the date paid.
  4. Confidentiality.
    1. Confidential Information. In connection with this Agreement each Party (as the “Disclosing Party”) may disclose or make available Confidential Information to the other Party (as the “Receiving Party”). Subject to Section 4.2, “Confidential Information” means information in any form or medium (whether oral, written, electronic, or other) that the Disclosing Party considers confidential or proprietary, or information that should by its nature be considered confidential, including information consisting of or relating to the Disclosing Party’s technology, trade secrets, know-how, business operations, plans, strategies, customers, and pricing, and information with respect to which the Disclosing Party has contractual or other confidentiality obligations, in each case whether or not marked, designated, or otherwise identified as “confidential.” Without limiting the foregoing, the Services and the underlying data (including Anonymized Data and Usage Data) are the Confidential Information of Jump and Customer Data is the Confidential Information of Customer.
    2. Exclusions. Confidential Information does not include information that: (a) was rightfully known to the Receiving Party without restriction on use or disclosure prior to such information’s being disclosed or made available to the Receiving Party in connection with the Agreement; (b) was or becomes generally known by the public other than by the Receiving Party’s or any of its Representatives’ noncompliance with this Agreement; (c) was or is received by the Receiving Party on a non-confidential basis from a third party that was not known to the Receiving Party to be under any obligation to maintain its confidentiality; or (d) was or is independently developed by the Receiving Party without reference to or use of any Confidential Information.
    3. Protection of Confidential Information. Neither Party shall use the Confidential Information of the other Party for any purpose except to exercise its rights and perform its obligations under this Agreement. Neither Party shall disclose, or permit to be disclosed, either directly or indirectly, any Confidential Information except to its representatives who: (i) need to know such Confidential Information for purposes of the Receiving Party’s exercise of its rights or performance of its obligations under and in accordance with the Agreement; (ii) have been informed of the confidential nature of the Confidential Information and the Receiving Party’s obligations under this Section 4.3; and (iii) are bound by confidentiality and restricted use obligations at least as protective of the Confidential Information as the terms set forth in this Section 4. Each Party shall safeguard the other Party’s Confidential Information from unauthorized use, access, or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care, shall promptly notify the Disclosing Party of any unauthorized use or disclosure of Confidential Information, and cooperate with the Disclosing Party to prevent further unauthorized use or disclosure.
    4. Compelled Disclosures. If the Receiving Party or any of its representatives is compelled by applicable Law to disclose any Confidential Information then, to the extent permitted by applicable Law, the Receiving Party shall: (a) promptly, and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order or other remedy or waive its rights under Section 4.3; and (b) provide reasonable assistance to the Disclosing Party, at the Disclosing Party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure. If the Disclosing Party waives compliance or, after providing the notice and assistance required under this Section 4.4, the Receiving Party remains required by Law to disclose any Confidential Information, the Receiving Party shall disclose only that portion of the Confidential Information that the Receiving Party is legally required to disclose.
  5. Service Limitations. Jump will make reasonable efforts to keep the Services operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. To the extent permissible under applicable law, Jump reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Services, with or without notice, all without liability to Customer, except where prohibited by law, for any interruption, modification, or discontinuation of the Services or any function or feature thereof. Customer acknowledges that Jump has no obligation to maintain, support, upgrade, or update the Services, or to provide all or any specific content through the Services. Subject to the foregoing, Jump will use commercially reasonable efforts to provide the services levels detailed on Exhibit A.
  6. Intellectual Property Rights.
    1. Services. As between Customer and Jump, Jump is and will remain the sole and exclusive owner of all right, title, and interest in and to the Services and any underlying data (excluding Customer Data, but including Anonymized Data and Usage Data), including all Intellectual Property Rights therein, and with respect to third-party materials, the applicable third-party providers own all right, title and interest, including all Intellectual Property Rights, in and to such third-party materials. Customer has no right, license, or authorization with respect to any of the Services or underlying data (other than the Customer Data) except as expressly set forth in Section 2 or the applicable third-party license, in each case subject to any restrictions in the Agreement (or such third-party license, as applicable). All other rights in and to the Services are expressly reserved by Jump. To the extent Customer has any right, title or interest in the Anonymized Data or Usage Data, Customer hereby assigns all such right, title, and interest in and to such Anonymized Data and Usage Data, including in each case, all Intellectual Property Rights relating thereto. Customer hereby grants to Jump a royalty-free, fully paid-up, nonexclusive, perpetual, irrevocable, worldwide, transferable (only to a successor in interest by way of merger, reorganization or sale of all or substantially all assets of the business unit performing the Services or equity, or operation of law), sublicensable license to use, copy, modify, or distribute, including by incorporating into the Services, any suggestions, enhancement requests, recommendations or other feedback provided by Customer, its users, and any Authorized User, relating to the operation of the Services. Included in such license is the right to (i) identify or reference Customer as a user of Jump’s Services and a right to use Customer’s logo in connection therewith, and (ii) perform and make public a case study with respect to Customer and its use of the Services and results of the Services, including for the purpose of compiling statistical and performance information about the provision and operation of the Services—
    2. Customer Data. As between Customer and Jump, Customer is and will remain the sole and exclusive owner of all right, title, and interest in and to all Customer Data, including Output Data, and all Intellectual Property Rights embodied therein, subject to the rights and permissions granted in this Section 6.2. Customer hereby grants to Jump a worldwide, non-exclusive, irrevocable (during the Term), royalty-free, fully paid-up, sublicensable and transferable license to use, process, transmit, store, host, edit, modify, combine, reproduce, distribute, perform, and prepare derivative works of the Customer Data, including Intellectual Property in the Customer Data: (a) as reasonably required for the performance of Jump’s obligations under the Agreement, including in connection with delivering the Services and access to the Services to Customer and Authorized Users, (b) for diagnostic purposes, including for the provision and operation of the Services or for troubleshooting; (c) to make any changes or improvements to the Services or to develop other Services, including as set forth in Section 2; (d) to convert Customer Data to Anonymized Data for Jump to use for any legal purpose, including but not limited to compiling performance, general, and statistical information. To the extent any Customer Data constitutes Personal Information, the terms of Jump’s Privacy Policy apply.
    3. Personal Information. Each Party shall use and process any Personal Information that such Party has access to in connection with the Agreement in accordance with applicable Data Protection Laws.
  7. Representations, Warranties and Covenants.
    1. Mutual Representations and Warranties. Each Party represents and warrants to the other Party that (a) it is duly organized, validly existing, and in good standing under the Laws of the jurisdiction of its incorporation or other organization, (b) it has the full right, power, and authority to enter into and perform its obligations and grant the rights, licenses, consents, and authorizations it grants or is required to grant under the Agreement; and (c) when executed/electronically accepted and delivered by both Parties, the Agreement will constitute the legal, valid, and binding obligation of such Party, enforceable against such Party in accordance with its terms.
    2. Additional Customer Representations, Warranties, and Covenants. Customer represents, warrants, and covenants to Jump that Customer owns or otherwise has and will have the necessary rights and consents in and relating to the Customer Data so that, as received by Jump and processed in accordance with the Agreement, they do not and will not infringe, misappropriate, or otherwise violate any Intellectual Property Rights, or any privacy or other rights of any third party or violate any applicable Law. To the extent Customer has access to and utilizes any Authorized Users’ or Clients’ Personal Information in the Services, Customer represents and warrants that Customer has secured all permissions necessary to allow Jump to process such Personal Information.
    3. Third-Party Software and Integrations. If Customer or an Authorized User links a third-party software account to the Services, Customer and each Authorized User represents and warrants that they are the authorized user of such software account and acknowledges that Jump does not accept any responsibility related to such software account. By accepting the Agreement, Customer is also accepting the additional terms and conditions, if any, set forth in such third-party notices or terms and conditions. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE AGREEMENT, JUMP MAKES NO WARRANTIES AND ACCEPTS NO LIABILITY WITH RESPECT TO THIRD-PARTY SOFTWARE.
    4. DISCLAIMER OF WARRANTIES. EXCEPT FOR THE EXPRESS WARRANTIES AND COVENANTS SET FORTH IN SECTION 7.1, ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” JUMP DOES NOT WARRANT THAT CUSTOMER'S USE OR INTEGRATION OF THE SERVICES WITH CUSTOMER'S PLATFORM WILL SATISFY CUSTOMER'S REQUIREMENTS OR SPECIFICATIONS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, JUMP HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.
  8. Indemnification.
    1. Jump Indemnification. Jump shall indemnify, defend, and hold harmless Customer from and against any and all losses, damages, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorney fees (“Losses”) incurred by Customer resulting from any claim or action by a third party that Customer’s use of the Services (excluding third party materials) in accordance with the Agreement infringes or misappropriates such third party’s Intellectual Property Rights. The foregoing obligation does not apply to the extent that the alleged infringement arises from (a) modification of the Services other than: (i) by or on behalf of Jump; or (ii) with Jump’s written approval in accordance with Jump’s written specification, (b) combination of the Services (or any portion thereof) with any other product or service, (c) failure to timely implement any modifications, upgrades, replacements or enhancements made available to Customer by or on behalf of Jump, (d) Customer Data, (e) Authorized User or Client Personal Information (unless required by Data Protection Laws), (f) Jump implementing instructions or requests of Customer, or (g) any act, omission, or other matter described in Section ‎8.2, whether or not the same results in any claim or action against or Losses by any Jump Indemnitee.
    2. Customer Indemnification. Customer shall indemnify, defend, and hold harmless Jump and its affiliates and each of its and their respective officers, directors, employees, agents, successors and assigns (each, a “Jump Indemnitee”) from and against any and all Losses incurred by such Jump Indemnitee resulting from any claim or action by a third party (other than an affiliate of a Jump Indemnitee) to the extent that such Losses arise out of or result from, or are alleged to arise out of or result from (a) Customer’s use of the Services, (b) Customer Data, including any processing of Customer Data by or on behalf of Jump in accordance with the Agreement, (c) any other materials or information (including any documents, data, specifications, content, or technology) provided by or on behalf of Customer or any Authorized User, (d) allegation of facts that, if true, would constitute Customer’s breach of any of its representations, warranties, covenants, or obligations under the Agreement, or (e) negligence or more culpable act or omission (including recklessness or willful misconduct) by Customer or any third party on behalf of Customer, in connection with the Agreement. Customer shall also indemnify, defend, and hold harmless any Jump Indemnitee from any claim or Losses arising out of or related to Customer’s offer of a promotion as described in Section 2. The foregoing obligation does not apply to the extent that the alleged Losses arise from any act or other matter described in Section 8.1 to the extent Jump is indemnifying Customer for such act or other matter.
    3. Indemnification Procedure. Each Party shall promptly notify the other Party in writing of any claim or action for which such Party believes it is entitled to be indemnified. The Party seeking indemnification shall cooperate with the other Party at the indemnitor’s sole cost and expense. The indemnitor shall promptly assume control of the defense and shall employ counsel of its choice to handle and defend the same, at the indemnitor’s sole cost and expense. The Party seeking indemnification may participate in and observe the proceedings at its own cost and expense with counsel of its own choosing. The indemnitor shall not settle any claim or action in any manner that adversely affects the rights of the Party seeking indemnification without that Party’s prior written consent, which shall not be unreasonably withheld or delayed. If the indemnitor fails or refuses to assume control of the defense of such claim or action, the Party seeking indemnification shall have the right, but no obligation, to defend against such claim or action, including settling such claim or action after giving notice to the indemnitor, in each case in such manner and on such terms as the Party seeking indemnification may deem appropriate. The Party seeking indemnification’s failure to perform any obligations under this Section 8.3 will not relieve the indemnitor of its obligations under this Section‎ 8, except to the extent that the indemnitor can demonstrate that it has been prejudiced as a result of such failure.
    4. Mitigation. If any of the Services are, or in Jump’s opinion are likely to be, claimed to infringe, misappropriate, or otherwise violate any third-party Intellectual Property Right, or if Customer’s or any Authorized User’s use of the Services is enjoined or threatened to be enjoined, Jump may, at its option and sole cost and expense (a) obtain the right for Customer to continue to use the Services materially as contemplated by the Agreement, (b) modify or replace the Services, in whole or in part, to seek to make the Services (as so modified or replaced) non-infringing, while providing materially equivalent features and functionality, in which case such modifications or replacements will constitute Services, as applicable, under the Agreement, or (c) by written notice to Customer, terminate this Agreement with respect to all or part of the Services and require Customer to immediately cease any use of the Services or any specified part or feature thereof, provided that if such termination occurs prior to the first anniversary of the Effective Date, subject to Customer’s compliance with its post-termination obligations set forth in Section 10.3, Customer will be entitled to a pro rata refund.
    5. Sole Remedy. THIS SECTION 8 SETS FORTH CUSTOMER’S SOLE REMEDIES AND JUMP’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED CLAIMS THAT THE SERVICES OR ANY SUBJECT MATTER OF THIS AGREEMENT INFRINGES, MISAPPROPRIATES, OR OTHERWISE VIOLATES ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.
  9. Limitations of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JUMP WILL NOT BE LIABLE FOR CUSTOMER’S LOST REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF JUMP OR ITS AFFILIATES HAVE BEEN ADVISED OF, KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE AND EVEN IF DIRECT DAMAGES DO NOT SATISFY A REMEDY. JUMP’S (AND ITS AFFILIATES’) TOTAL CUMULATIVE LIABILITY TO CUSTOMER OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM CLAIMS OR ACTIONS ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNTS PAID TO JUMP BY CUSTOMER UNDER THIS AGREEMENT IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
  10. Term and Termination.
    1. Term. The Agreement commences as of the Effective Date and will continue in effect as detailed on an Order Form, unless earlier terminated by a Party in accordance with the terms of this Agreement (“Initial Term”). Unless otherwise detailed on an Order Form, following the Initial Term, this Agreement automatically renews for successive twelve (12) month terms (each, a “Renewal Term” and together with the Initial Term, the “Term”) unless either Party provides notice of non-renewal to the other Party at least thirty (30) days prior to the end of the then-current Term.
    2. Termination. In addition to any other express termination right set forth elsewhere in this Agreement either Party may terminate the Agreement, effective on written notice to the other Party, if (i) the other Party materially breaches the Agreement and such breach: (A) is incapable of cure; or (B) being capable of cure, remains uncured thirty (30) days after the non-breaching Party provides the breaching Party with written notice of such breach, or (ii) if the other Party: (A) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (B) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency Law, in each case that is not discharged within sixty (60) days; (C) makes or seeks to make a general assignment for the benefit of its creditors; or (D) applies for or has appointed a receiver, trustee, custodian, or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.
    3. Effect of Termination or Expiration. Upon any expiration or termination of the Agreement, except as expressly otherwise provided in the Agreement:
      1. all rights, licenses, consents, and authorizations granted by either Party to the other hereunder will immediately terminate;
      2. each Party shall immediately cease all use of any Confidential Information of the other Party and (i) promptly return or destroy, at the Receiving Party’s election and subject to applicable Law, all documents and tangible materials containing, reflecting, incorporating, or based on Confidential Information; and (ii) permanently erase all Confidential Information from all systems the Receiving Party directly or indirectly controls, provided that, for clarity, Jump’s obligations under this Section 10.3 do not apply to any Anonymized Data or Usage Data;
      3. notwithstanding subsection (b) above, Jump will make Customer Data available for Customer to download for ninety (90) days after termination of the Agreement; and
      4. notwithstanding anything to the contrary in the Agreement, the Receiving Party may retain Confidential Information (i) to the extent and for so long as required by applicable Law and (ii) in the Receiving Party’s backups, archives, and disaster recovery systems until such Confidential Information is deleted in the ordinary course. For the avoidance of doubt, all information and materials described in this Section 10.3(c) will remain subject to all confidentiality, security, and other applicable requirements of the Agreement.
  11. Miscellaneous.
    1. Force Majeure. Jump is excused from performance of the Agreement to the extent that performance is prevented, delayed or obstructed by causes beyond its reasonable control.
    2. Entire Agreement. This Agreement (including any modification hereof in accordance with Section 11.6), together with any Order Form, any SOW, and the Privacy Policy, represents the sole and complete agreement between Customer and Jump concerning its subject matter, and supersedes all prior agreements (both written and oral) between the Parties with respect thereto.
    3. Severability. If any term or provision of the Agreement is held to be invalid, illegal or unenforceable for any reason, such provision will be reformed to the extent necessary to make it enforceable to the maximum extent permissible so as to effect the intent of the Parties, and the remainder of the Agreement will continue in full force and effect.
    4. Governing Law; Mediation; Arbitration.
      1. Utah law governs the Agreement without reference to its conflict of law principles.
      2. The Parties shall first attempt to resolve any dispute arising out of or related to the Agreement (“Dispute”) shall first be submitted to the senior management of Jump and Customer for attempted resolution of the Dispute. Senior management shall discuss the problem and negotiate in good faith to resolve the Dispute without necessity of any formal proceeding relating thereto. If senior management, within fifteen (15) calendar days of their first communication have not resolved the Dispute, the Parties shall immediately thereafter submit the Dispute to mediation with a mediator mutually chosen by the Parties.
      3. If the chosen mediator is unable to resolve the Dispute within a reasonable time, as determined by the mediator (and not to exceed thirty (30) calendar days after the Parties meet for mediation), the mediator will issue a written statement to the Parties to that effect and the complaining Party may then pursue binding arbitration and the Parties will immediately thereafter submit the Dispute to binding arbitration in accordance with the commercial rules of the American Arbitration Association then in effect (the submission date to be deemed the “Arbitration Date”).
        1. The Parties shall mutually choose a single commercial arbitrator with substantial experience in resolving complex commercial contract disputes. If the Parties cannot agree upon the arbitrator within fifteen (15) days of the Arbitration Date, then a single arbitrator will be selected in accordance with the rules of the American Arbitration Association.
        2. The arbitrator will have the authority to grant specific performance and to allocate between the Parties the costs of arbitration (including service fees, arbitrator fees and all other fees related to the arbitration) in such equitable manner as the arbitrator may determine.
        3. The non-prevailing Party in the arbitration shall pay the prevailing Party’s reasonable costs and expenses incurred in connection therewith (including reasonable attorney fees and payment for the arbitrator).
        4. Judgment upon the award so rendered may be entered in a court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be.
        5. Notwithstanding the foregoing, either Party may institute an action in a court of proper jurisdiction for preliminary injunctive relief pending a final decision by the arbitrator, provided that a permanent injunction and damages shall only be awarded by the arbitrator.
      4. The Parties must institute any permitted legal suit, action, or proceeding arising out of or related to the Agreement exclusively in the federal or state courts in and for Salt Lake County, Utah, and each Party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding. Service of process, summons, notice, or other document by mail to such Party’s address set forth herein is effective service of process for any suit, action, or other proceeding brought in any such court. Each Party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to the Agreement or the transactions contemplated hereby.
    5. Notices. Any notices to Jump or to Customer must be sent to Jump’s or Customer’s, as applicable, address, via personal delivery, registered or certified mail, overnight courier, or email (with confirmation of transmission) and are deemed given (a) if delivered personally, upon receipt; (b) if delivered by registered or certified mail, three business days following deposit with the USPS; (c) if delivered by overnight courier, on the business day following deposit with such courier; and (d) if delivered by email, when sent, if sent during the recipient’s normal business hours, and otherwise on the next business day. Each Party’s address for service of notices is included on the applicable Order Form.
    6. Changes to this Agreement. Any changes to this Agreement must be made in a writing signed by both Parties.
    7. Assignment and Change of Control. Except as detailed below, Customer may not assign, delegate, or otherwise transfer any of Customer’s rights or obligations in the Agreement without Jump’s prior written consent, and any such attempt is void. No permitted assignment, delegation, or transfer will relieve Customer of any of its obligations or performance under the Agreement. Either Party may assign this Agreement in the event of a merger, reorganization or other transaction resulting in a change of control of the Party. The Agreement is binding upon and inures to the benefit of any respective successors and permitted assigns of the Parties hereto.
    8. No Third-Party Beneficiaries. The Agreement is for the sole benefit of the Parties and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or confer upon any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of the Agreement.
    9. Relationship of the Parties. The relationship between Jump and Customer is one of independent contractors and nothing contained in the Agreement may be construed as creating any agency, partnership, joint venture, or other form of joint enterprise, employment, or fiduciary relationship between the Parties, and neither Party has authority to contract for or bind the other Party in any manner whatsoever.
    10. Survival. Any provision that should by its nature survive the termination or expiration of the Agreement, does survive.
    11. Equitable Relief. Each Party acknowledges that a breach or threatened breach by such Party of any of its obligations could cause the other Party irreparable harm for which monetary damages would not be an adequate remedy and that, in the event of such breach or threatened breach, the other Party will be entitled to equitable relief, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at Law, in equity, or otherwise.
    12. Counterparts. The Parties may execute Order Forms and SOWs in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement.
    13. Reservation of Rights. Jump reserves for itself any right not expressly set forth in the Agreement.

Exhibit A: Service Level Addendum

  1. Availability.
    1. Availability Commitment. Jump will make the Services available at least 99.5% of the time each calendar month (“Service Period”), excluding exceptions in Section I.B (“Availability Commitment”). “Available” means the Services are accessible and functioning for Customer and its Authorized Users as intended. Services with performance degradation that materially impairs core functionality for a majority of users are deemed unavailable.
    2. Exceptions. The following will not count against Availability: (i) Customer’s misuse of the Services; (ii) Customer’s or its users’ Internet/connectivity failures; (iii) failure to meet minimum system requirements; (iv) force majeure or events outside Jump’s control, including failure of third-party cloud services not controlled by Jump; or (v) Scheduled Downtime.
    3. Scheduled Downtime. Jump will provide reasonable prior notice of scheduled downtime for maintenance. Scheduled downtime will (i) not exceed two hours per instance, (ii) not occur during usual business hours or hours of high usage and (iii) not exceed once per week, unless Customer consents (not to be unreasonably withheld by Customer).
    4. Service Credits. If Availability falls below 99.5% in a Service Period, Customer is entitled to a credit of 2.5% of Fees for each 1% shortfall, up to 100% (“Service Credit”). No Service Credit applies if the Availability threshold is met during a Service Period. To receive a Service Credits, Customer must request a Service Credit in writing to help@jumpapp.com no later than 30 days after the end of the affected Service Period. Jump will work with the Customer in good faith to verify and calculate the Service Credit claim.
    5. Credit Application. Service Credits may, at Jump’s option, be applied to future invoices. In no case will credits exceed total fees paid by Customer for the Service Period.
  2. Support and Maintenance.
    1. Included Services. Jump will provide the following support at no additional charge: (a) Correct material errors and failures (collectively, “Service Errors”) with commercially reasonable effort to deliver responses and resolutions per Section II.B timelines; (b) Monitor the Services and promptly address issues affecting Availability; (c)Provide applicable updates, patches, and enhancements offered to similarly situated customers.
    2. Response and Resolution Times. Jump’s response and resolution times are measured from the time Jump receives a support request submitted to help@jumpapp.com. Support requests and associated response times are classified as follows:
      ClassificationDescriptionResponse TimeResolution Target Time
      P1 - CriticalEntire service down for all Customer users and/or severe performance degradation for all Customer users.90 min4 Service Hours
      P2 - HighService down for one or some Customer users, key feature failure, and/or significant performance degradation.4 hours24 Service Hours
      P3 - OtherMinor functionality issues with workaround and/or routine requests.2 business daysJump’s discretion
    3. Support Hours. Jump’s support hours are from 7 am to 6 pm Mountain Time (“Support Hours”).
  3. Cumulative Remedies. Remedies under this Addendum are cumulative with those under the Agreement or applicable law.